FAQ

Orders & Shipping
Q: How long does shipping take?
A: Orders are processed in 1-3 business days. Delivery to the US takes 5-12 business days after processing.
Q: Do you offer free shipping?
A: Yes! Free shipping on all orders over $35. Standard shipping rates apply to orders under $35.
Q: Can I track my order?
A: Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number.
Returns & Refunds
Q: What is your return policy?
A: We offer 30-day hassle-free returns. If you're not satisfied, contact us and we'll make it right.
Q: How do I start a return?
A: Email us at support@pemacart.com with your order number and reason for return. We'll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days after we receive and inspect the return.
Products
Q: Are your products good quality?
A: Yes — every product is carefully selected for real-world usefulness and durability.
Q: Do your products come with a warranty?
A: All products are covered by our 30-day satisfaction guarantee.
Contact
Q: How can I reach you?
A: Email us at support@pemacart.com — we respond within 24 hours.